At Paddles Verkaufe, we are committed to providing you with premium outdoor furniture and accessories that transform your living spaces. Just as we carefully select each Assise, Balcon, Salon de jardin, or Tonnelle et pergola for your outdoor oasis, we strive to make your shopping experience equally exceptional.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: 10-15 business days via DHL or FedEx (€12.95 shipping fee)
  • Free Shipping: 15-25 business days via EMS (for orders over €50)

Please note: Delivery times may vary for international orders. Some remote areas in Asia and other regions may not be eligible for delivery.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We understand that sometimes a product may not meet your expectations. Our return policy is designed to be as elegant and straightforward as our premium outdoor collections.

Return Policy Overview

  • Return Period: 15 days from the date of delivery
  • Return Conditions: Items must be in original packaging, unused, with all tags and accessories, and accompanied by the original receipt
  • Processing Time: 5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline: 5-10 business days after approval (depending on your financial institution)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Unpacked or used Barbecue products
  • Custom-made or personalized items
  • Sale or special promotion items

Step-by-Step Return Process

Step 1: Submit a Return Request

Email your return/exchange request to [email protected] using this format:

Subject: Return/Exchange Request – [Order Number]

Hello Paddles Verkaufe team,

I would like to return/exchange (delete as appropriate) the following item(s):

  • Order Number:
  • Item(s) to return:
  • Reason for return:
  • Would you like a refund or exchange? (If exchange, please specify desired item)

I confirm the item is in its original condition, unused, and in its original packaging.

Best regards,
[Full Name]
[Email Address]
[Phone Number]

Step 2: Approval & Instructions

Our team will respond within 2 business days with:

  • Return approval confirmation
  • Prepaid return label (for eligible returns)
  • Detailed shipping instructions

Step 3: Ship Your Return

Carefully package your item and send it to:

Paddles Verkaufe – Returns
27 Rue Baden Powell
Montpellier, FR 83594

Note: For returns not eligible for prepaid labels, shipping costs will be your responsibility.

Step 4: Return Processing

Once we receive and inspect your return (typically within 5 business days), we will email you to confirm:

  • Approval or rejection of your refund
  • Scheduled date for your credit or exchange shipment

Refunds

For approved returns:

  • Refund Method: Credit will be applied to your original payment method
  • Amount: You will be refunded the purchase price, minus original shipping costs (unless the return results from our error)

Exchanges

For exchanges:

  • We will ship your new item once we receive and approve your return
  • Delivery times follow our standard shipping estimates
  • Additional shipping charges may apply if the new item has higher value

Damaged or Defective Products

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We will arrange a free return and immediate replacement or refund

Our Commitment to You

Just as we meticulously select each piece of outdoor furniture to enhance your living space, we handle every return with the same attention to detail and commitment to your satisfaction. Should you have any questions about our shipping or return policy, please don’t hesitate to contact us at [email protected].